Frequently Asked Questions

Everything you need to know about bringing Ash & Ember® into your home.

What materials are used in Ash & Ember® products?

We prioritize sustainable, high-quality materials including FSC-certified hardwoods, organic textiles, and hand-poured soy wax to ensure your home is both beautiful and eco-friendly.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. For handcrafted furniture pieces, please allow 2-3 weeks for production and specialized white-glove delivery.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working diligently to expand our shipping zones to more countries in the near future.

How do I care for my Ash & Ember® textiles?

To maintain the integrity of our linens and cottons, we recommend cold water washing on a gentle cycle and air drying or tumble drying on low heat.

Are your candles and scents pet-safe?

Yes, our scents are formulated without phthalates or parabens, making them safer for homes with pets and children compared to traditional paraffin-based candles.